All CollectiveCarry products come with 1 year limited warranty. Warranty does not cover any intentional damage done to the frame, or any intentional or unintentional damage done to the lenses.
We do extensively check the quality of every product prior to shipment. However, if you are not satisfied with your order, you may return the product and receive a full refund or exchange that product for another one, or store credit. For more details on return and exchange procedures, please refer to our Return Policy page.
Returns are accepted within 14 days of the date of receipt. Any returned product must be in perfectly salable condition and include the original packaging. Made-to-order items are not returnable.
Once we receive your item, we will inspect it and notify you as we complete the return process.
To check the status of an existing return, or to initialize a return, please contact us through email.